SofTest Instructions

Software Installation

In order to take a SofTest using your own laptop, you need to have the software installed. To do this, go to using any browser. Log in as an Exam Taker with your User Id and Password. Your User Id is the first part of your email address WITHOUT ANY SPECIAL CHARACTERS SUCH AS “.” or “-“ (e.g. would have a User Id of “teststudentlive”). Your password is 6 characters, 00 followed by your 4 digit exam id. Once you successfully log in, click on the SofTest tab and then click on the Download button and follow the instructions depending on your operating system.

During the software installation, you will be prompted for the Institution Id. It is "cuny" without the quotes.


To Re-activate your SofTest License

Please access with any browser. Under the section “Exam Takers”, enter your User ID and Password (for the password, make sure to use your Exam ID from the current academic year). Once you are logged in, click on “Examplify” on the top left. Click on “Download”. You will be asked to accept the “Disclaimer”. Click “I Accept” and log out/close the browser.


To Check that You have the Current Version of SofTest

NOTE: The current versions of the SofTest software are:

Windows: v11.0.4965.36238 and Mac: v11.0.801.95115.

Note: The SofTest version numbers change frequently and Softest suggests using the latest version for exam-taking reliability. Please check this web page before every exam to confirm you have the latest version.

Please start up SofTest to check your SofTest version number. The version is displayed on the top of the initial page. If you have an older version, you can force an upgrade by doing the following:

Windows:  press CTRL+a+u at the same time.

Mac: press CMD+a+u at the same time.

It may take about 10 minutes before your laptop automatically updates itself to the latest version. You don't have to do anything and it will NOT notify you that the version has changed. Please check later in the day to make sure your laptop did update itself. Please visit tech-support if you need assistance.


Taking a Practice Exam

If you plan to take your exam using your laptop and haven't taken an exam using this laptop recently, you MUST take the IT Practice exam. Your login name is the same as above. The password for the practice exam is "cuny" without the quotes.


Thank you for your cooperation and good luck with all of your exams.


IT Help Desk

All communications regarding Information Technology should be emailed to the Help Desk at All Audio/Visual equipment requests shoud be emailed to

Help-Desk is located in Rm 3-205 and can be reached at (718)340-4456.

When classes are in session, hours of operation are as follows:

Monday through Thursday 8:45 AM - 9:30 PM

Friday from 8:45 AM - 5:30 PM