Student in lecture hall smiles while speaking.

Navigate360 is CUNY Law’s student success platform for connecting students to the right support, at the right time. It streamlines how we link students with advising services, academic and personal support programs, and enrichment opportunities across the Law School.

Access what you need to help you stay on track: plan appointments, track deadlines, and connect with advisors, faculty and peers—all in one app.

Make the most of Navigate 360: your tools for planning, deadlines, and connection

  • Schedule Appointments with advisors, tutors, and other campus offices.
  • View To-Dos & Deadlines so you never miss an important step.
  • Get Alerts & Reminders about holds, class registration, or events.
  • Find Study Buddies in your classes.
  • Access Campus Resources right from your phone or desktop

How to Get Started

  • Download the Navigate Student App: Search “Navigate Student” in the App Store or Google Play.
  • Access via your Web Browser: Go to law-cuny.navigate.eab.com and sign in with your CUNY Login.

You’ll use your CUNY Login to access your account on the web or in the app.

Apple store button - download Navigate 360Google app store button - download Navigate 360

Scheduling an Appointment

  1. Log in to Navigate Student (app or web).
  2. Tap/Click Appointments → Schedule an Appointment.
  3. Select your appointment type, pick a day/time, and confirm.

Key Features

  • Set notifications: In the app go to Settings → Notification Settings to opt in to push, text, or email.
  • Schedule advising: Tap/Click Appointments → Schedule an Appointment, choose type, pick a day/time, and confirm.
  • Cancel an appointment: Open Appointments → Upcoming, select the visit, choose a reason, and confirm cancel.
  • If your schedule looks off: CUNYfirst updates flow to Navigate overnight; allow 24 hours after changes.

Video How-To's

With Navigate360, you can:

  • Manage appointments — Offer availability, schedule meetings, and track attendance in one place.
  • View student records — Access up-to-date academic information to better inform your outreach and advising.
  • Send targeted outreach — Run campaigns to connect with students by class year, program, or area of need.
  • Document advising notes — Record, archive, and share notes to ensure coordinated care across offices.

Access & Support

Getting Access

  • Login: Use your CUNY login (CUNYfirst) .

Learn About Navigate360 Alert

Support Options

Core Guides & Tutorials

Access these resources in the EAB Navigate360 Help Center by logging in with your CUNY credentials.

Getting Started

Faculty

Staff

Faculty & Staff

Student Information

Faculty

Staff

Faculty & Staff

Communication & Outreach

Staff

Faculty & Staff

Advising & Documentation

Staff Only

Note: These articles are located in the EAB Help Center (https://helpcenter.eab.com/hc/en-us) and require sign-in via CUNY SSO.

Faculty & Staff FAQ

For Students

Access what you need to help you stay on track: plan appointments, track deadlines, and connect with advisors, faculty and peers—all in one app.

Make the most of Navigate 360: your tools for planning, deadlines, and connection

  • Schedule Appointments with advisors, tutors, and other campus offices.
  • View To-Dos & Deadlines so you never miss an important step.
  • Get Alerts & Reminders about holds, class registration, or events.
  • Find Study Buddies in your classes.
  • Access Campus Resources right from your phone or desktop

How to Get Started

  • Download the Navigate Student App: Search “Navigate Student” in the App Store or Google Play.
  • Access via your Web Browser: Go to law-cuny.navigate.eab.com and sign in with your CUNY Login.

You’ll use your CUNY Login to access your account on the web or in the app.

Apple store button - download Navigate 360Google app store button - download Navigate 360

Scheduling an Appointment

  1. Log in to Navigate Student (app or web).
  2. Tap/Click Appointments → Schedule an Appointment.
  3. Select your appointment type, pick a day/time, and confirm.

Key Features

  • Set notifications: In the app go to Settings → Notification Settings to opt in to push, text, or email.
  • Schedule advising: Tap/Click Appointments → Schedule an Appointment, choose type, pick a day/time, and confirm.
  • Cancel an appointment: Open Appointments → Upcoming, select the visit, choose a reason, and confirm cancel.
  • If your schedule looks off: CUNYfirst updates flow to Navigate overnight; allow 24 hours after changes.

Video How-To's

For Faculty & Staff

With Navigate360, you can:

  • Manage appointments — Offer availability, schedule meetings, and track attendance in one place.
  • View student records — Access up-to-date academic information to better inform your outreach and advising.
  • Send targeted outreach — Run campaigns to connect with students by class year, program, or area of need.
  • Document advising notes — Record, archive, and share notes to ensure coordinated care across offices.

Access & Support

Getting Access

  • Login: Use your CUNY login (CUNYfirst) .

Learn About Navigate360 Alert

Support Options

Core Guides & Tutorials

Access these resources in the EAB Navigate360 Help Center by logging in with your CUNY credentials.

Getting Started

Faculty

Staff

Faculty & Staff

Student Information

Faculty

Staff

Faculty & Staff

Communication & Outreach

Staff

Faculty & Staff

Advising & Documentation

Staff Only

Note: These articles are located in the EAB Help Center (https://helpcenter.eab.com/hc/en-us) and require sign-in via CUNY SSO.

Faculty & Staff FAQ


Students FAQ

How do I download the Navigate Student App?

  1. Go to the App Store
  2. Download and install the app
  3. Open the app and search for your College name as your school or institution
  4. Log in using your CUNYfirst Login credentials
  5. Answer a short survey to personalize the app
  6. Allow push notifications for upcoming reminders

How do I set my notification preferences in the Navigate Student App?

Notifications

Notifications are messages sent to notify you about important upcoming To-Dos, Events, or Personal Reminders configured in Navigate Student.

Notifications can be push notifications to a mobile device, a text message to a mobile device, or an email message. The type of notification sent is dependent on which methods you choose to receive and which ones the institution has enabled.

Settings

  • Opt in to receive notifications from Navigate Student via Settings → Notification Settings.
  • Enter your cell phone information in the Update Your Contact Information section.
  • Select which types of notifications you wish to receive — you may choose more than one method (e.g., text message and email).
  • Select the “?” icon to learn more about different notification settings.

Important:

  • Email notifications come from noreply@navigate.eab.com.
  • Text messages come from toll-free number 855-480-0746 (you cannot reply to these messages).

How do I schedule an advising appointment?

  1. Sign in to the Navigate App using your CUNY login, via the App Store or Google Play.
  2. Go to “Schedule an Appointment.”
    In the mobile app: tap Appointments → Schedule an Appointment.
    In the web version: click Schedule an Appointment.
  3. Select your appointment type, choose from available days/times, and confirm your appointment.

How do I cancel an appointment?

  1. Log into the Navigate Student mobile app or desktop version.
  2. Tap/click Appointments.
  3. Under Upcoming, select the appointment you wish to cancel.
  4. Tap/click Cancel Appointment.
  5. Select a reason for cancellation from the drop-down menu.
  6. Optionally enter a comment.
  7. Tap/click Cancel Appointment to confirm.

What if my class schedule isn’t correct?

Your CUNYfirst Student Center is the most up-to-date place to confirm your class schedule. Classes in Navigate360 update every 24 hours. If you just added or dropped a class, it may take one day to update.

What do I do if my app is frozen or acting weird?

Try a hard close and relaunch the app.

  • iOS: Double-click the Home button, then swipe the app preview away to hard close.
  • Android: Open the app manager view and slide the app preview away to hard close.

If you added your class schedule to your phone’s calendar app, you will need to manually update it to reflect recent changes. Log into Navigate360 and manually add the class to your calendar (either one by one or all again).

 

Facutly & Staff FAQ

Why should I use Navigate360?

Navigate360 enables proactive, data-driven outreach by combining predictive analytics and student data—helping identify at-risk students early and improving retention and graduation rates.

How do I log in to the Navigate360 platform?

Navigate360 requires your CUNY login credentials (your CUNYfirst username and password).

What if I’m having trouble logging in?

Verify your CUNY Login is active, then clear your browser cache. If issues persist, email navigate@law.cuny.edu.

How often is the data in the Navigate360 platform updated?

Student data is pulled nightly from CUNYfirst after a 6:00 PM extract. Any student record updates made by 6:00 PM are reflected in Navigate360 the following day.

What are the Student Profile tabs: Overview, Courses, History, Conversations, Calendar?

The Student Profile shows key details about a student.

Overview tab – Main landing view with quick snapshots of status, major, academic standing, and potential student needs (permission-based).
Student Profile: Overview Tab – Help Center (eab.com)

Courses Tab: Detailed view of current enrollment, assignments, and historical coursework (permission-based).
Student Profile Courses Tab – Help Center (eab.com)

History Tab: Chronological record of prior student activity — appointments, alerts, histories, notes, progress reports (if enabled).
Student Profile Reports/Notes or History Tab – Help Center (eab.com)

Conversations Tab:  If available, houses communication entries and interactions within Navigate360.
Student Profile Conversations Tab – Help Center (eab.com)

Calendar Tab: Not always present; when available, displays scheduled interactions, appointments, or calendars synced via M365.
Student Profile Calendar Tab – Help Center (eab.com)