Information Technology

Faculty/Staff Email is migrating to Microsoft Office 365 beginning Tuesday, March 5  and will run throughout the evening for an anticipated go-live by 9:00 AM on Wednesday, March 6. During this time, e-mail and calendaring services may be disrupted.

Once live, your e-mail and calendars will be in the Microsoft 365 cloud.
Your e-mail address will remain the same and no e-mail is expected to be lost during this migration.

STEPS TO TAKE IN PREPARATION – PRIOR TO 5:00 PM CUTOVER

1. Print out any e-mail and/or attachments you will need tonight or (in the unlikely case of an extended e-mail outage) the rest of this week. This goes for not only your individual e-mail account, but any department or group account you may have to access.
2. Print out your calendar for the next couple of weeks.
3. Ensure you have alternate contact methods for anyone you will need to communicate with. For your reference, the School’s telephone directory is at:https://www.law.cuny.edu/directory/

DURING THE OUTAGE (TUESDAY NIGHT & WEDNESDAY MORNING)

CONFIGURING YOUR DEVICES FOR MICROSOFT OFFICE 365

To set up your own individual Microsoft Office 365 e-mail account on your computer, please see whichever of the following instructions matches your e-mail configuration. Also please remember that webmail (instructions below) is available to all employees. If you experience any difficulties with e-mail, please call the helpdesk at 718-340-4456.

To access Microsoft Office 365 webmail:

1. Visit to https://outlook.office.com (you may also log into office.com and manually click on Outlook).
2. Log in with your CUNYfirst username and password, NOT your School of Law e-mail address.
3. Go through the Multi-Factor Authentication (MFA) process.
4. For Microsoft Outlook on Windows:
   Open Outlook, click on the File menu, then Add Account.
5. When you are prompted to enter an e-mail address, enter your CUNYfirst username, NOT your School of Law e-mail address.
6. When the CUNY Login window appears, enter your CUNYfirst username and password.
7. Go through the Multi-Factor Authentication (MFA) process.
8. When account setup completes, quit the Outlook application and restart it. Restarting Outlook may take a minute or two.

NOTE: in Outlook for Windows, departmental e-mail accounts that you have access to should automatically appear once you set up your Microsoft Office 365 e-mail account on Outlook.

For Microsoft Outlook on macOS:

1. Open Outlook, go to the Tools menu, and select Accounts.
2. Click the small plus sign from the lower left corner of the Accounts window. Select Add an Account from the menu that appears.
3. A window will open that tells you to enter your e-mail address. Enter your CUNYfirst username, NOT your School of Law e-mail address.

Outlook should automatically detect and add your Microsoft Office 365 account. In case the automatic process fails, manually select Microsoft 365 as the provider, and if prompted, use the CUNY Login window to enter your CUNYfirst username and password (and go through Multi-Factor Authentication as well if needed).

For Apple Mail (the built-in e-mail software on Apple Macintosh computers):

1. Click Mail in the menu bar at the top of the Apple Mail window.
2. Select Add Account.
3. Select Microsoft Exchange.
4. In the “Name” field, enter your name. For “Email address,” enter your CUNYfirst username, NOT your School of Law e-mail address. Click Sign In.
5. At the CUNY Login screen, type your CUNYfirst username and password and log in.
6. Go through the Multi-Factor Authentication (MFA) process.
7. Accept permissions.
8. Configure preferences as you wish.

For the built-in e-mail software in Apple iOS devices (iPhones and iPads):

1. Open Settings. Click on Mail and then Accounts.
2. Click Add account.
3. Click Microsoft Exchange.
4. For “Email,” type your CUNYfirst username, NOT your School of Law e-mail address.
5. For “Description,” type something helpful to you, such as “CUNY 365 e-mail.”
6. Click Sign in.
7. Continue to microsoftonline.com when prompted.
8. At the CUNY Login screen, type your CUNYfirst username and password and log in.
9. Go through the Multi-Factor Authentication (MFA) process.
10. Accept permissions.
11. Configure preferences as you wish.
12. To access departmental accounts: at go-live on Wednesday at 9:00 AM, the most reliable way to access departmental accounts will be via webmail or Outlook for Windows. Additional information will be coming soon. For now, please see the following information:
13. In Outlook for Windows, departmental e-mail accounts that you have access to should automatically appear once you set up your Microsoft Office 365 e-mail account on Outlook.

Accessing departmental e-mail via webmail:

1. Log into outlook.office.com as you normally would to access your individual e-mail account. (With Microsoft Office 365, you access departmental accounts via your own account. You no longer log into departmental accounts separately.)
2. Go to the top right of the window where your name appears.
3. Click on your name and then click on Open Another Mailbox.
4. Search for the name of your departmental e-mail address in the dialog box that appears. It should appear after you type only a few letters.
5. Open the mailbox. It should open as a separate tab in your browser window. You do NOT need to type in a separate username and password for the departmental account.
6. When you have finished with the departmental account, close the tab in your web browser.