Information Technology

The Information Technology Department is responsible for managing all aspects of computing, telecommunications, and audio/visual services at CUNY School of Law. We maintain, upgrade, and repair hardware as well as software for over 300 networked computers in the Law School.

The Help Desk is the contact point for technical support and audio-visual services is open Monday ­– Thursday: 8:45 AM – 7:00 PM and Friday: 8:45 AM – 5:30 PM. The IT Help Desk is located in Room 3 – 205. You can request support by emailing tech-support@law.cuny.edu or by visiting in person during the hours listed. If you don’t see someone right away, please ring the bell on the left side of the Help Desk to let them know you are there.

The tech-support email account is monitored by all of our Help Desk staff and for non-urgent issues, email is the best method to ensure a timely response. 

Please Note: We do not handle hardware issues, although we do loan out phone & laptop chargers.

We maintain the building’s sound system, as well as the SMART Board Technologies throughout the building. We also distribute audio/visual equipment for institutional use inside the building. responsible for delivering and retrieving all audio-visual equipment at the Law School. This includes television monitors, video cameras, portable projectors, laptops, and PA systems. Camera operators are not provided.

AV Support is available by emailing  av@law.cuny.edu

Please address all AV requests (e.g. use of classroom technology) to av@law.cuny.edu or call (718) 340-4288. This email account is monitored by members of the AV Dept.

There are eight computers available for student use in room 3-207 and two in cubicles 4-215 A/B. There are also two computers on the first floor behind 1-102 – these computers are purposed for quick print jobs rather than use for extensive periods of time.

Printing is also available in room 3-207 as well as through all PaperCut printers in the building. MicroSoft Office, email and the Internet are accessible through these computers.

Email accounts will be emailed to the student’s personal account prior to Pre-law week. During Pre-law Orientation for incoming first-year students, visit the Help Desk with your laptop to get your laptop on our wireless network and for having PaperCut installed.

We will also make available information regarding the CUNY Portal and student labs and printers via web pages on the CUNY School of Law website. Installation of and training for laptop exam software will be scheduled before midterms begin.

We use PaperCut software. PaperCut encourages the responsible use of paper and printers, which helps maintain an environmentally sustainable school and is in keeping with the spirit of the School’s LEED Gold certification. Furthermore, PaperCut enhances confidentiality by optionally printing documents only after a user’s ID card is swiped at a printer. PaperCut works with both Mac OS X and Windows, and is available on the School’s student-use computers, as well as for installation on student-owned laptops. Rates for printing and copying are posted near student-accessible printers.

Note: ChromeBooks and Tablets are not supported for exam-taking and printing.

There are eight computers available for student use in room 3-207 and two in cubicles 4-215 A/B. There are also two computers on the first floor behind 1-102 – these computers are purposed for quick print jobs rather than use for extensive periods of time.

To use the Law School’s secure wireless network(s) the IT Dept. provides users with Cisco AnyConnect Secure Mobility Client, and for Mac users only, (Windows built in AntiVirus software is sufficient), the latest version of McAfee AntiVirus software. Please contact the Help Desk by email or phone (718 340 4456) for access to the staffwifi or studentwifi wireless networks and if necessary, AntiVirus software installation. Designed primarily for School visitors, generalwifi network access is obtained by contacting the IT Help Desk (718 340 4456).

Cisco Clean Access
The Cisco AnyConnect Secure Mobility Client is part of a system that automatically performs network validation on wireless devices, prior to allowing users onto the wireless network(s). In particular, Cisco AnyConnect Secure Mobility client software helps protect the end user’s network experience by redirecting vulnerable machines to a staging network site for repairs and updates. In this staging network site, machines can be updated and repaired without concern of infecting, or themselves being infected, with viruses.

Once you venture beyond “Guest” status (limited access – web surfing, email, etc.), it is required that your unit be validated by the remediation environment; i.e., remediation/updates may be required.

Cisco AnyConnect Secure Mobility Client will help assure that the network we all share stays protected; and, at the same time, help protect validated users. By installing Cisco AnyConnect Secure Mobility client software on your machine and logging into the network, the agent will determine if you have virus protection and system updates. Keeping your machine up to date with virus protection, anti-spyware/malware and systems updates helps ensure a safe and pleasant network experience for you and your colleagues.